Shipping

 

SHIPMENTS WITHIN SINGAPORE

We offer 2 delivery options:

Delivery Mode	Shipping Fee	Free Shipping Above This Value	Delivery Time (Business Days)
Standard Shipping	SGD 2	SGD 30	3 - 5 days
Local Courier (with tracking reference) (Ninjavan/Janio/Qxpress)	SGD 3	SGD 30	3 - 5 days

 

SHIPMENTS WITHIN MALAYSIA

We ship to Malaysia via Janio. Due to the coronavirus situation, parcels may be delayed by an additional 3 - 5 days.

Destination	Shipping Fee	Free Shipping Above This Value	Delivery Time (Business Days)
Malaysia	RM10	RM150	4 - 7 days

 

OTHER INTERNATIONAL SHIPMENTS 

We ship to international destinations via DHL express for a flat fee per order to the destinations below. Due to the coronavirus situation, parcels may be delayed by an additional 3 - 5 days.

Destination	Shipping Fee	Delivery Time (Business Days)
Zone A Indonesia, Hong Kong, Taiwan, Philippines, South Korea	SGD 15	4 - 7 days
Zone B China, Japan, Australia, New Zealand	SGD 20	4 - 7 days
Zone C USA, UK, Canada	SGD 30	4 - 7 days

Kindly note that the delivery time includes the packing of your order after purchase confirmation, but does not include delays if your parcel is held up by Customs authorities. Taxes and/or duties that may be charged by the destination are to be borne solely by the customer.   

 

RETURNS

Please note that due to the personal nature of our products, we are unable to accept returns on orders. Should you have any questions, please email us at hello@twig-co.com.