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Shipping

 

SHIPMENTS WITHIN SINGAPORE

We offer 2 delivery options:

Delivery Mode Shipping Fee Free Shipping Above This Value Delivery Time (Business Days)
Standard Shipping SGD 2 SGD 30 3 - 5 days

Local Courier (with tracking reference)

(Ninjavan/Janio/Qxpress)

SGD 3 SGD 30 3 - 5 days

 

SHIPMENTS WITHIN MALAYSIA

We ship to Malaysia via Janio. Due to the coronavirus situation, parcels may be delayed by an additional 3 - 5 days.

Destination Shipping Fee Free Shipping Above This Value Delivery Time (Business Days)
Malaysia RM10 RM150 4 - 7 days

 

OTHER INTERNATIONAL SHIPMENTS 

We ship to international destinations via DHL express for a flat fee per order to the destinations below. Due to the coronavirus situation, parcels may be delayed by an additional 3 - 5 days.

Destination Shipping Fee

Delivery Time (Business Days)

Zone A

Indonesia, Hong Kong, Taiwan, Philippines, South Korea

SGD 15 4 - 7 days

Zone B

China, Japan, Australia, New Zealand

SGD 20 4 - 7 days

Zone C

USA, UK, Canada

SGD 30 4 - 7 days


Kindly note that the delivery time includes the packing of your order after purchase confirmation, but does not include delays if your parcel is held up by Customs authorities. Taxes and/or duties that may be charged by the destination are to be borne solely by the customer.   

 

RETURNS

Please note that due to the personal nature of our products, we are unable to accept returns on orders. Should you have any questions, please email us at hello@twig-co.com.