Shipping
SHIPMENTS WITHIN SINGAPORE
We offer 2 delivery options:
| Delivery Mode | Shipping Fee | Free Shipping Above This Value | Delivery Time (Business Days) |
| Standard Shipping | SGD 2 | SGD 30 | 3 - 5 days |
|
Local Courier (with tracking reference) (Ninjavan/Janio/Qxpress) |
SGD 3 | SGD 30 | 3 - 5 days |
SHIPMENTS WITHIN MALAYSIA
We ship to Malaysia via Janio. Due to the coronavirus situation, parcels may be delayed by an additional 3 - 5 days.
| Destination | Shipping Fee | Free Shipping Above This Value | Delivery Time (Business Days) |
| Malaysia | RM10 | RM150 | 4 - 7 days |
OTHER INTERNATIONAL SHIPMENTS
We ship to international destinations via DHL express for a flat fee per order to the destinations below. Due to the coronavirus situation, parcels may be delayed by an additional 3 - 5 days.
| Destination | Shipping Fee |
Delivery Time (Business Days) |
|
Zone A Indonesia, Hong Kong, Taiwan, Philippines, South Korea |
SGD 15 | 4 - 7 days |
|
Zone B China, Japan, Australia, New Zealand |
SGD 20 | 4 - 7 days |
|
Zone C USA, UK, Canada |
SGD 30 | 4 - 7 days |
Kindly note that the delivery time includes the packing of your order after purchase confirmation, but does not include delays if your parcel is held up by Customs authorities. Taxes and/or duties that may be charged by the destination are to be borne solely by the customer.
RETURNS
Please note that due to the personal nature of our products, we are unable to accept returns on orders. Should you have any questions, please email us at hello@twig-co.com.